FAQ
Q. Do you offer Samples?
YES! We strongly recommend you purchase a sample prior to placing your order because you are able to see the invitation and other matching stationary UP CLOSE! This is especially important if your colours differ to the ones displayed on our website. We offer two types of samples (prices are displayed within each range):
Invitation Only: This is much cheaper option as it a sample of the invitation only (with your choice of colours) however the wording will be generic (ie. no personalisation).
Invitation Package: This option would be suited to you if you would like to see more of the range up close as it includes: Save the Date Card, Invitation, RSVP Card, Wishing Well Card and your choice of either a Folded Place Card or Bonbonniere Tag. As with the Invitation Only option this is with your choice of colours, however the wording will be personalised.
Q. How do I confirm all the event details (date, venue, guests etc)?
One of the first things we do is send you all the necessary forms to complete and send back to us. If we need further information along the way, we will contact you.
Q. Do you have minimum order?
Due to supplier order quantities we have a minimum order of 40, thereafter in multiples of 10. If you do not meet the minimum order, simply Contact Us and we may be able to come to some other arrangement.
Q. What are your methods of payment?
We accept the following:
- Direct Bank Deposit (preferred)
- PayPal (accepted, however attracts a 2.4% surcharge)
Q. Do you require a deposit?
Yes. A deposit is due prior to commencement and this amount will be confirmed in your quote. The final balance is due prior to dispatching any items to you. If you request your order to be fast tracked (that is, sooner than the standard 4 weeks) then full payment is due before commencement.
Q. Can the invitations be altered?
Absolutely! Our invitations are custom made to suit you and your colour scheme. Due to supplier costs, some colour variations can incur additional costs and these will be quoted upon request. We understand that wording is a personal thing, so we will alter the wording if requested. The font style in our invitations are as displayed on our website, however upon request, you can be sent a font selection sheet.
We will allow 3 sets of changes to be made and any changes you request after the initial 3 sets will incur additional costs.
Q. What if there are errors?
We will send you an electronic confirmation proof ("Proof") for your signature before printing commences. At this time we will advise you of a date ("Cut off Date"). You are required to forward the signed Proof on or before the Cut off Date. Failing to forward the signed Proof on or before the Cut off Date may cause your order to be delayed. If you request any changes or corrections after you have sent us your signed Proof you will be charged to replace each item at the original quoted price, multiplied by the quantity you require.
For the avoidance of doubt, if you do not to physically sign the Proof, but instead confirm in writing via email that the Proof does not require any changes or corrections then this will taken as your acceptance of the terms contained in the paragraph above.
Q. When will the items be dispatched?
Samples: dispatched approximately 5 business days after payment is received.
Final Orders: dispatched approximately 4 weeks after you have sent your signed proof and paid your deposit. Please note final payment is due before any item is dispatched.
If you require your order sooner, please Contact Us.
Q. What postage service do you offer?
To ensure your item can be tracked, we ship all items via Registered Post or Express Post (Courier Service is also available). The cost will depend on the method you choose and will be confirmed in your quote. We can also affix postage stamps onto your batch of envelopes, upon request.
Q. What happens if my parcel is lost in the Post?
You will have the option to take out insurance on your order and we recommend that you do so. Should you decide to take out insurance Invitations by Jade will arrange insurance through Australia Post only. When placing your order you must opt for “Registered Post” if you want your order insured. The cost of the insurance will be born by you. The cost of insurance will vary depending on the cost of your order and postage costs and will be quoted to you upon request. In the event you would like your order insured by other means this must be arranged by you.
In the event your parcel is lost Invitations by Jade will not be held accountable for any costs associated with the loss and/or recovery of your lost parcel or replacement of any product that is lost or stolen. If insured, a claim for any loss incurred will rest with Australia Post and Australia Post only.
Should you decide NOT to take out insurance on your parcel Invitations by Jade will not be held accountable for any costs associated with the loss and/or recovery of your lost or stolen parcel. For avoidance of doubt this includes any cost associated with reproducing or replacing any lost or stolen items.
Invitations by Jade agrees to reproduce your lost or stolen order for the same price as your original order. In this circumstance full payment will be required up front before any work is undertaken.
Do you have more Questions?
Please Contact Us - we are more than happy to help!
